We want for you to be happy with your purchase! If you are unsatisfied for any reason, please email us immediately. We offer 30-day money back guarantee (minus shipping charges) for all items purchased from www.bazilessentials.com. To return an item, please purchase proof of delivery for return shipping. For items that have broken or damaged during shipping, please keep the broken item(s) & contact us. Because of FedEx’s & USPS’s insurance policy, we unfortunately cannot replace the item if it has not been kept.